Refund policy

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Returns

• You may request a return within 14 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition that you received them.

• Certain products (like intimate goods, personalized items, or sale products) may not be eligible for return.

Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the item was defective or incorrect.

Exchanges

If you received a defective or wrong item, please contact us immediately at verncellvintage@gmail.com — we’ll send a replacement at no extra cost.

How to Start a Return

Email verncellvintage@gmail.com with your order number, item name, and reason for return. We’ll guide you through the process.